Shipping Information
When will I receive my order?
All orders from Zuqos are dispatched within 1 day.
Domestic deliveries typically arrive within 1–3 business days after shipping.
How much does shipping cost?
We offer free shipping on all orders within the United Kingdom.
Do you ship internationally?
No, we currently only ship within the United Kingdom.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link.
You can also track your order by entering your order number on the Order Status page on our website.
Orders & Modifications
I entered the wrong shipping address. What should I do?
Please contact us immediately at Support@Zuqos.shop.
If your order has not yet shipped, we will update the address for you.
I selected the wrong size or color. Can I change it?
Yes — contact us as soon as possible at Support@Zuqos.shop.
Your order can be modified before production begins.
Can I modify or cancel my order after it’s been placed?
You may request changes or cancellations by contacting our support team during business hours.
Once an order begins processing or production, changes are not guaranteed.
Returns & Refunds
What is your return policy?
We accept returns for unused items in their original packaging within 90 days of delivery.
To request a return authorization, email Support@Zuqos.shop.
How do I exchange an item?
Email us at Support@Zuqos.shop with your order number and exchange details.
Our team will assist you with the process.
How long does it take to process a refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days.
Refunds are issued to the original payment method.
Issues With Orders
My order was returned to sender. What happens next?
Once we receive the package back, we will reship your order at no additional cost.
I received a damaged or defective item.
Please email clear photos to Support@Zuqos.shop.
We’ll send a replacement immediately, and there’s no need to return the damaged item.
I received the wrong item.
We apologize for the inconvenience.
Email us at Support@Zuqos.shop with your order number and photos of the item received.
We’ll send the correct item and cover return shipping costs.
Payments & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover.
Prepaid gift cards are not accepted.
Is my payment information secure?
Yes. We do not store your payment details.
All transactions are processed through secure, PCI-DSS compliant payment providers.
Technical Support
The website isn’t loading properly. What should I do?
Please email Support@Zuqos.shop with details about the issue you’re experiencing.
I’m getting error messages when trying to place an order.
Contact our support team at Support@Zuqos.shop and include screenshots of the error for faster assistance.
Email us at: Support@Zuqos.shop
Call us at: +44 1614 755 640